Refund policy

At Italy Gold Jewelry, we are committed to offering high-quality, authentic gold jewelry. Our policies are designed to protect both our clients and our business, ensuring fairness, transparency, and compliance with consumer regulations.

General Conditions

  • All sales are considered final once the order has been confirmed.

  • We provide a lifetime guarantee on the authenticity of our gold (100 % certified in 10k, 14k, or 18k).

  • This authenticity guarantee does not cover damage, breakage, wear caused after use, or misuse of the jewelry.

  • We do not accept returns or refunds under any circumstances. However, we gladly offer exchanges if you contact us within 7 days of receiving your order.

Klarna Purchases – Special Return Rights

For purchases made using Klarna as the payment method:

  • Customers have the right to return items within 14 days of delivery for a full refund, with free return postage, in accordance with Klarna’s Merchant Protection Policy.

  • Custom or personalized jewelry (including engraved items) may also be returned for a full refund, provided the items are unopened, unused, and undamaged.

  • All Klarna-related returns must be shipped to the return address listed above.

Exclusions

The following items cannot be returned:

  • Custom designs or personalized jewelry (including engraved items).

  • Items showing any signs of use, alteration, or wear.

  • Products purchased under the Annual Care Plan (this plan is not eligible for Klarna payments).

Refunds (Klarna)

  • Approved refunds will be processed only to the original payment method used for the purchase.

  • Refunds will be issued after inspection and approval by Italy Gold Jewelry.

  • Processing times may vary depending on the customer’s financial institution (typically 5–10 business days).

  • Shipping fees and insurance costs are non-refundable.

Customer Responsibilities

  • Customers are responsible for all shipping costs related to returns, unless otherwise stated.

  • We strongly recommend using insured and trackable shipping services.

  • Italy Gold Jewelry is not liable for lost, misrouted, or damaged return shipments.

  • Any package received without prior authorization will be refused.

Fraud Prevention & Chargebacks

  • By placing an order, the customer agrees to this policy in full.

  • Initiating a return, dispute, chargeback, or claim outside of these terms constitutes a violation of this agreement.

  • Italy Gold Jewelry reserves the right to provide proof of delivery, inspection reports, photographs, and signed policies to dispute any fraudulent chargeback or claim.

  • Legal action may be taken in cases of suspected fraud, misuse of our return process, or abuse of payment systems.

Legal Conditions

By purchasing from our website, the customer:

  • Accepts this Return & Refund Policy as a binding agreement.

  • Waives the right to file disputes, claims, or chargebacks that are not consistent with the terms outlined herein.

  • Understands that jewelry may require maintenance over time and accepts our repair and service offerings as fair solutions.

This policy is subject to change without prior notice, in accordance with applicable laws and regulations.